Frequently Asked Questions
How do I create an account?
Creating an account on Steel Wool is simple and quick. Follow these steps to get started:
1. Visit the Steel Wool Website: Go to www.steelwool.uk and click on the “My Account” button located at the top right corner of the homepage.
2. Enter Your Email Address: You will see the registration area where you need to enter your email address in the provided field.
3. Receive a Password Link: A link to set a new password will be sent to your email address. Check your inbox and click on the link to create a secure password for your account.
4. Complete Your Registration: After setting your password, your account will be ready. You can now log in using your email and new password.
Your personal data will be used to support your experience throughout this website, to manage access to your account, and for other purposes described in our privacy policy.
If you have any issues during the registration process, please don’t hesitate to contact us.
I’ve forgotten my password, how can I reset it?
If you’ve forgotten your password, follow these simple steps to reset it:
1. Visit the Login Page: Go to the Steel Wool login page.
2. Click on “Lost Your Password”: Under the login fields, click on the “Lost Your Password” link.
3. Enter Your Username or Email Address: Enter the username or email address associated with your Steel Wool account.
4. Check Your Email: You will receive an email with a link to reset your password. If you don’t see the email, check your spam or junk folder.
5. Reset Your Password: Click on the link in the email, and you will be directed to a page where you can set a new password.
6. Log In: After setting your new password, you can now log in to your account using your username/email and the new password.
If you encounter any issues during the password reset process, please contact us.
When will my order arrive?
We pack orders as soon as possible, typically within 1-3 working days, though this may take a little longer over bank holidays. Most parcels arrive within 5 days and you will be given tracking details, however, Evri can take up to 10 days to deliver your parcel.
What do I do if my parcel hasn’t arrived?
Contact us and we will do our best to resolve any issues.
Can I add to my order once I have checked out?
Contact us as soon as possible and if we haven’t posted your order we will add to it for you as we are a small business and help wherever possible. If we have already posted then you will need to place a second order.
Can you hold my order for a few days?
Contact us as soon as possible as we may be able to delay posting for you.
What do I do if my order isn’t complete?
Contact us as soon as possible and we will do our best to resolve any issues.
How can I pay for my order?
Paying for your order on Steel Wool is easy and secure. Follow these steps:
1. Add Items to Your Basket: Browse through our products and add your desired items to the shopping basket.
2. Proceed to Checkout: Once you have everything you need, click on the shopping basket icon and select “Proceed to Checkout.”
3. Enter Shipping Information: Fill in your shipping details, including your name, address, and contact information.
4. Choose a Payment Method: You will have several payment options. Choose the one that is most convenient for you:
- Credit/Debit Card: We accept all major credit and debit cards.
- PayPal: Use your PayPal account for a secure and quick payment.
- Bank Transfer: Follow the instructions for completing a direct bank transfer.
- Other Methods: If we support additional payment methods (e.g., Apple Pay, Google Pay), they will be listed here.
5. Enter Payment Details: Depending on your chosen payment method, enter the required payment details.
6. Review and Place Your Order: Double-check your order summary and shipping information, then click on “Place Order.”
7. Confirmation: You will receive an order confirmation email with the details of your purchase and payment.
If you have any issues or questions about the payment process, please contact us.
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